Privacy Policy

Privacy Policy

Effective Date: 25 May 2026
Provider: Editoria Web Services (“Editoria”, “Company”, “We”, “Us”, or “Our”)

1. Information We Collect

We collect information necessary to provide, maintain, and improve our services. This includes:

Account Information: Name, email address, phone number, billing address, company details, and payment information when you register for an account or purchase services.

Technical Information: IP addresses, browser types, device information, operating systems, and usage data collected automatically when you access our website or services.

Communication Data: Records of your interactions with our support team, including emails, chat logs, ticket submissions, and phone call records for quality assurance and training purposes.

Website Content: Any data, files, media, or content you upload, store, or transmit through our hosting and related services.

2. How We Use Your Information

Editoria uses your information solely for legitimate business purposes, including:

• Delivering, maintaining, and improving our web hosting, domain, and software services.
• Processing payments, invoices, and renewals securely.
• Providing customer and technical support.
• Communicating important service updates, security alerts, and billing notices.
• Detecting, preventing, and addressing fraud, abuse, or security incidents.
• Complying with legal obligations and regulatory requirements in Kenya.

3. Data Protection & Security

Editoria Web Services implements industry-standard security measures to protect your personal data, including encryption, firewalls, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Data Sharing & Disclosure

Editoria does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our infrastructure (payment processors, data centers, domain registrars) under strict confidentiality agreements.
• Legal Compliance: When required by law, court order, or government regulation in the Republic of Kenya.
• Business Protection: To enforce our Terms of Service, prevent fraud, or protect the rights, property, or safety of Editoria, our clients, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where data may be transferred as part of the transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. After account termination or expiration, we may retain certain data as necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements. Backups may retain residual data for limited periods.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access, correct, or update your personal information through your account dashboard.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict certain data processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@editoriaweb.co.ke.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and remember user preferences. Cookies are small text files stored on your device. You may control cookie settings through your browser preferences, but disabling cookies may affect certain website features.

We use the following types of cookies:

• Essential Cookies: Required for website functionality and security.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how visitors use our website.
• Payment Cookies: Facilitate secure payment processing.

8. Third-Party Links

Our website or services may contain links to third-party websites, payment gateways, or external platforms. Editoria is not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Editoria Web Services operates primarily in Kenya. Your information may be transferred to and processed in countries where our infrastructure providers or partners operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website, email, or account notifications. Your continued use of our services after such changes constitutes acceptance of the revised Privacy Policy. Please review this page periodically for updates.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Editoria Web Services
Email: privacy@editoriaweb.co.ke
Support: support@editoriaweb.co.ke
Phone: +254 113 446 312
Address: Nairobi, Republic of Kenya

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By using Editoria Web Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your privacy rights are important to us, and we are committed to protecting your personal data in accordance with applicable Kenyan laws and global best practices.